Frequently Asked Questions

Sizing help!

Each of our listings contains a size chart among the pictures to help you decide. We suggest you compare them to one of your existing pieces of clothing so that you get a better idea of the size.
Please be sure to double check your size before ordering, as we do not offer returns or refunds.

When will my order ship?

Embroidery items may take up to 7 weeks depending on the demand and time of the year, as they are handmade to order.
Printed items may take 1-3 weeks, as these are printed in a warehouse and shipped directly to you.
These timelines are often met well beforehand.

Once shipped, how long will it take for my order to arrive?

For embroidery items we ship from Spain, while printed items are shipped from Poland or the US. Time varies depending on your location.
All items shipping to the European Union usually arrive in 5-10 business days. Other locations outside of the EU may take up to 4 weeks to arrive.
When we ship your order you get an email with a tracking link, you can check that for more accurate information.

I need my order by a specific date

If you need your order by a certain date, please email us at threadsbysazz.store@gmail.com or send a message through the Chat (on the bottom right of the website) before ordering to see if stock is available. We'll do everything in our hands to meet your request, but please note we can't guarantee that your order will arrive on time if it's a very tight deadline. We do not offer express shipping at this time, so please plan accordingly!

Do you ship to X country?

We ship to most countries! We are based in Spain, so depending on your location the package may take longer to arrive.

To check if we ship to your country just try to go through checkout, and if it lets you, that means we do :)

Customs and import taxes

We are not responsible for any customs fees or import taxes that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship of the product, with the extra shipping fees this may imply.

What brand of clothing do you use?

Sweatshirts are embroidered on Gildan HeavyBlend.
T-shirts are printed on either Stanley Stella made of 100% organic cotton or Comfort Colors.

How often will you get new designs in?

We try very hard to always have new designs in the making! Unfortunately, we don't count with all the time in the world but we are aiming at having a new design every 1-2 months. Be sure to follow our instagram to get sneak peeks before every release! @threadsbysazz

Care instructions

Each item comes with a tag with washing instructions.
Be sure to wash inside out, hang to dry and don’t use any products that might damage your merch!

Couldn’t find your answer?

We’re here to help!

If you couldn’t find the information you were looking for, please reach out to us directly.